What we do

Give customers a positive experience.
Make interactions collaborartive and easy.
Make all interactions and assets secure.


Our mission

For 20+ years, we focused on the Modern Workplace, Contact Centres & Secure Communications.
We enable channel partners so their customers could connect, engage and interact seamlessly and securely.

Problems we solve

Many organisation have excess licence they pay for of licences features they no longer require, but pay for.

Provide customers with better information, access and transaction or specific functions.

Desiging and remediating some of the countries most complex IP Telephony based Contact Centres.

People working from home or at a client site can secure full PBX and messaging functionality with a monthly plan.

Access data on Agent performance a so you can make informed decisions and resourcing aligned to demand.

Services
Professional services to drive the outcomes you want
Advisory Service
Advisers with deep domain expertise such as Digital Transformation to effectively manage complex and critical IT systems changes with strategic insight to help you successfully evolve your business with confidence.​
Consulting Services
IT Consulting Services to drive IT performance enhancements or transitioning your IT investments to meet your business demands.
Ongoing Support
Ensuring Seamless Business Continuity During Digital Transformation The advantages of digital transformation are indisputable it fosters innovation, brings about exciting changes within your business, unlocks avenues for growth, and more.
Professional Service
Projects, advice, service updates or adding in new services or systems, we can handle these and work with you to define a fully documented scope, so you know what will be done and is and how it will work.
Business Continuity Services
Having a plan ready means that when things go wrong, you’re not caught out, we develop the plan, the playbooks and each step in the recovery process, so your ready for the worst-case events.
Operational Technology
Embedded and operational devices need to be secured sometimes, especially when they are mandated business assets like fridges for medications or food in a restaurant.
Device lifecycle Management
Managing devices, peripheries and business tools take a lot of effort, these tools are costly and should be managed across your business to preserve your investment.
Huntress logo
Security with OPNSense & Zenarmor
Zabbix logo
Huntress logo
Security with OPNSense & Zenarmor
Zabbix logo
TESTIMONIALS

“Partnering with Nebulex Pty Ltd to deploy the Zabbix monitoring system has been a transformative experience for our retail operations across Australia. With a complex IT environment spread over multiple locations, we needed a comprehensive monitoring solution to ensure the reliability and performance of our infrastructure.

From the initial assessment to the final deployment, the team at Nebulex demonstrated exceptional professionalism and expertise. They tailored the Zabbix monitoring system to our specific needs, ensuring that all critical aspects of our IT infrastructure were covered. The real-time monitoring and advanced alerting features have enabled us to proactively detect and address potential issues, significantly reducing downtime and ensuring continuous operations.

The insights provided by Zabbix have allowed us to optimize our resource utilization and improve capacity planning. The detailed dashboards and reports have enhanced our decision-making process, leading to improved operational efficiency. The cost savings achieved through reduced downtime and optimized resources have been substantial.

Nebulex’s thorough training and ongoing support have empowered our IT team to effectively manage and utilize the Zabbix system. Their commitment to delivering a tailored and effective solution has been invaluable to our success. We highly recommend Nebulex Pty Ltd for their outstanding service and expertise in IT infrastructure monitoring.”

IT Director, Leading National Retailer

“Partnering with Nebulex Pty Ltd to deploy the 3CX phone system has revolutionized our communication infrastructure. As a leading company in the optical industry with offices across Australia and New Zealand, we needed a unified and scalable solution to enhance our internal and external communications.

Nebulex’s team provided exceptional support throughout the deployment process. They conducted a thorough assessment of our needs and designed a 3CX phone system that perfectly aligned with our requirements. The transition from our fragmented, legacy systems to a single, cohesive platform was seamless, thanks to their meticulous planning and execution.

The advanced features of the 3CX phone system have significantly improved our customer service. Intelligent call routing, voicemail-to-email, and CRM integration have streamlined our operations, leading to higher customer satisfaction. Our internal communication has also benefited greatly, with enhanced collaboration and efficiency across all our offices.

The scalability and flexibility of the 3CX system have been invaluable, especially in supporting our remote workforce. We have achieved significant cost savings and operational efficiency with this unified communication solution. Nebulex’s comprehensive training and ongoing support have ensured that we can fully leverage the capabilities of the 3CX system.

We highly recommend Nebulex Pty Ltd for their expertise and dedication in delivering top-notch communication solutions. Their commitment to understanding our unique needs and providing a tailored solution has made a remarkable difference in our operations.”

COO, Leading Optical Industry Company

“Working with Nebulex Pty Ltd to deploy the OPNSense firewall with Zenarmor’s Next Generation Firewall capabilities has been a transformative experience for our enterprise. As a financial services company with multiple branch offices and a complex network infrastructure, we needed a robust and scalable security solution to protect our sensitive data and ensure regulatory compliance.

Nebulex’s team demonstrated exceptional expertise and attention to detail throughout the deployment process. They conducted a thorough assessment of our existing infrastructure and designed a solution that perfectly met our needs. The advanced threat protection and proactive monitoring provided by Zenarmor’s NGFW have significantly improved our security posture. We have experienced a complete elimination of major security incidents and now have the peace of mind that our data is secure.

The scalability and high performance of the OPNSense and Zenarmor solution have allowed us to handle increased network traffic without compromising on speed or reliability. The user-friendly management interface has simplified our security management, enabling our IT team to efficiently monitor and protect our network.

Nebulex’s comprehensive training and ongoing support have ensured that we can maximize the benefits of our new security solution. Their commitment to delivering a tailored and effective solution has been invaluable. We highly recommend Nebulex Pty Ltd for their outstanding service and expertise in network security.”

CIO, Leading Retail Services Company

“Partnering with Nebulex Pty Ltd to deploy Huntress’s EDR and MDR solutions has been a game-changer for our organization. As a Not For Profit with 10 sites across Australia, we faced significant challenges in protecting sensitive data and maintaining compliance with regulatory standards. The expertise and professionalism demonstrated by Nebulex throughout the deployment process were exceptional.

The real-time threat detection and proactive managed detection and response capabilities provided by Huntress have significantly enhanced our security posture. We have seen a 95% reduction in security incidents, which has given us peace of mind knowing that our data is secure and our operations are protected. The centralized management and user-friendly interface have simplified our security management, allowing our IT team to focus on other critical tasks.

Nebulex’s comprehensive training and ongoing support have ensured that we can fully utilize the capabilities of the Huntress.io solutions. Their commitment to understanding our unique needs and delivering a tailored solution has been invaluable. We highly recommend Nebulex Pty Ltd and Huntress to any organization looking to strengthen their cybersecurity defenses.”

CEO, Leading Not For Profit Organization

“We are extremely pleased with the deployment of Cisco Meraki products by Nebulex Pty Ltd. The enhanced security, improved connectivity, and simplified management have significantly transformed our IT infrastructure. The centralized management capabilities have been a game-changer, allowing our IT team to focus on strategic initiatives rather than day-to-day network management. We highly recommend Nebulex and Cisco Meraki for any organization looking to modernize their network infrastructure.”

IT Director
About Us

2009:

Contact Centres were based on a desk phone and workflows with manual management.


Today:

People demand reliability & integrated workforce optimisation based on cloud automation

A girl is checking on her phone

The birth of Nebulex
Working to enable resellers as a channel services provider, we focused on telephony and contact centre for Telstra’s Partners. We supplied qualified, professional support to leading vendors such as Cisco, Lucent, Avaya and Calabrio. We implemented systems with our service desk solving support issues. Today our reputation for reliability and for the quality of our expertise continues, moving with the times we have added leading and Cloud PBX solution that integrate into your workflow using APIs to drive automation.

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